PilotFish Technology Product Training

“I hear and I forget. I see and I remember. I do and I understand.” Confucius – 551-479 BC

PilotFish training is provided with the objective of enabling users of our products to master the art of developing, testing, deploying, managing, maintaining, and monitoring interfaces.  While ongoing support is always available if needed, companies that complete the training should be fully capable of building and maintaining interfaces independently of PilotFish.

Training is provided using a combination of on-site and off-site support from PilotFish. It includes classroom, hands-on, and WebEx-based delivery.

New Customer Training

Training for new customers is handled in three phases.

Phase 1 - Off-site

• PilotFish collects the requirements for an initial interface including the input / output formats from the customer.
• PilotFish builds the initial (often prototypical) interface.
• PilotFish composes a tutorial documenting all of the steps taken to build the interface.

Phase 2 - On-Site

• PilotFish consultants arrive on site at your company.
• Working side-by-side with your IT personnel, we install the PilotFish software on your company’s systems.
• Using the pre-developed interface as an example, PilotFish provides a general overview on the use and operation of the PilotFish integration software.
• The customer, using the prepared tutorial provided by PilotFish, re-builds the interface.  PilotFish provides the necessary support to guide the customer through the development and deployment of the interface.

Phase 3 - Off-site

• Follow up sessions conducted via WebEx are scheduled.  Typically these sessions are 2 hours each and extend over a period of 4 weeks. Because WebEx allows the participants to pass control of the desktop back and forth, it is an especially effective way to provide hands-on training.  It allows the customer to reinforce their previous training, ask specific questions about how to handle particular aspects of an interface, and in general, learn how to get the most benefit from the newly acquired tools.

Ongoing Training

It is always our preferred approach to enable hands-on training whenever possible.  As such, if training is directed toward a new member of an existing project team, we would encourage employing the same steps as employed for a new customer (as outlined above).  The primary difference is that it would be a new interface rather than a whole new implementation.

For existing members of a project team that want to receive advanced training on certain components of the software, there is specific training available that can be supported at the customer site, via WebEx, or in a classroom environment.  Some of the specific areas where training is available include:

• Installing and / or upgrading the XCS eiPlatform
• Configuring Listeners and Transports
• Configuring Processors
• Using the File Specification Editor
• Using the Data Mapper to create XSL transformations
• Building and maintaining schema extensions
• Building and maintaining XPath rules for routing
• Using the open Application Program Interfaces (API’s)
• Promoting interfaces to Development, Test, and Production environments