PilotFish Technology Product Support

Telephone Support
Toll Free
866-865-6953 Ext. 312

PilotFish technical support is available on a per-incident basis weekdays between 9 A.M. and 5 P.M. Eastern Time.* The cost for a Telephone Support call is $62.50 for each 30 minute increment or part thereof.

On-Site Support

PilotFish provides expert on-site technical support to get you up and running faster. The cost of on-site technical support is $150.00 per hour plus reasonable travel and lodging expenses. Travel time is billed at $62.50 per hour not to exceed $500 in one day. The minimum on-site engagement is one 8 hour business day. Request on-site services: Services@PilotFishTechnology.com

The First Call is on Us

The first 30 minute phone call is free. You will be required to provide billing information when you call but you will not be charged for help on first-time installation issues.

Send Feedback

We would love to hear from you! Please submit a suggestion or report a bug: Suggestion@PilotFishTechnology.com

NOTE: Terms and conditions of support, support features, and support availability subject to change without notice.

*Telephone Support is available Monday through Friday between 9:00 A.M. and 5:00 P.M. Eastern Time, except for occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control.