Technical Support

Technical Support When and Where You Need It for as Little or as Much as You Need

PilotFish provides technical product support through a variety of support agreements. Technical support can be provided via phone, email, WebEx or scheduled on site. We can accommodate any support requirement including 24/7 under a support package. As a courtesy, your first 30-minute phone call is on us.

Support Packages

PilotFish can create a support package that meets your specific requirements. Discounts are available for support packages of 360 hours or more. Please call us to create a support package that fits your needs. On a support agreement, any unused hours can be carried over for 12 months.

Note: Bug fixes are included as part of our maintenance program. If you are a client, please refer to your contract for specifics.

Telephone Support

Toll-Free 866-865-6953 Ext. 312

*Telephone Support is available Monday through Friday between 9:00 A.M. and 5:00 P.M. Eastern Time, except for occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.

The First Call is on Us

The first 30-minute phone call is free. You will be required to provide billing information when you call, but you will not be charged for help on first-time installation issues.

Send Feedback

We would love to hear from you! Please submit a suggestion or report a bug:

NOTE: Terms and conditions of support, support features and support availability subject to change without notice.

To discuss a support agreement that works for you, please call us at 860 632 9900 or click the link below to email us.

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