Technical Support

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Support When and Where You Need It for as Little or as Much as You Need


PilotFish provides technical product support through a variety of support agreements. Technical support can be provided via phone, email, WebEx or scheduled on site. We can accommodate any support requirement including 24/7 under a support package. As a courtesy, your first 30-minute phone call is on us.

Support Packages

PilotFish can create a support package that meets your specific requirements. Discounts are available for support packages of 360 hours or greater. Please call us to create a support package that meets your needs. On a support agreement, any unused hours can be carried over for 12 months.

Note: Bug fixes are included as part of our maintenance program. If you are a client please refer to your contract for specifics.

 

Telephone Support
Toll Free 866-865-6953 Ext. 312

PilotFish technical support is available on a per-incident basis weekdays between 9 A.M. and 5 P.M. EST. The cost for a *Telephone Support call is $87.50 for each 30-minute increment or part thereof.

*Telephone Support is available Monday through Friday between 9:00 A.M. and 5:00 P.M. Eastern Time, except for occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.

 

On-Site Support

PilotFish provides expert on-site technical support to get you up and running faster. The cost of on-site technical support is $225.00 per hour plus reasonable travel and lodging expenses unless otherwise contracted with PilotFish Technology, Inc. Travel time is billed at $62.50 per hour not to exceed $500 in one day. The minimum on-site engagement is one 8 hour business day. Request on-site services: Services@PilotFishTechnology.com


The First Call is on Us

The first 30-minute phone call is free. You will be required to provide billing information when you call but you will not be charged for help on first-time installation issues.


Send Feedback

We would love to hear from you! Please submit a suggestion or report a bug: suggestion@PilotFishTechnology.com

NOTE: Terms and conditions of support, support features and support availability subject to change without notice.

To discuss a support agreement that works for you, please call us at 860 632 9900 x 309 or click the link below to email us.

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