Support When and Where You Need It for as Little or as Much as You Need
PilotFish provides technical product support through a variety of support agreements. Technical support can be provided via phone, email, webex or scheduled on site. We can accommodate any support requirement including 24/7 under a support package. As a courtesy, your first 30 minute phone call is on us.
Support Packages
PilotFish can create a support package that meets your specific requirements. Discounts are available for support packages of 360 hours or greater. Please call us to create a support package that meets your needs. On a support agreement any unused hours can be carried over for 12 months.
Note: Bug fixes are included as part of our maintenance program. If you are a client please refer to your contract for specifics.
Telephone Support
Toll Free 866-865-6953 Ext. 312
PilotFish technical support is available on a per-incident basis weekdays between 9 A.M. and 5 P.M. EST. The cost for a *Telephone Support call is $87.50 for each 30 minute increment or part thereof.
*Telephone Support is available Monday through Friday between 9:00 A.M. and 5:00 P.M. Eastern Time, except for occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.
On-Site Support
PilotFish provides expert on-site technical support to get you up and running faster. The cost of on-site technical support is $175.00 per hour plus reasonable travel and lodging expenses. Travel time is billed at $62.50 per hour not to exceed $500 in one day. The minimum on-site engagement is one 8 hour business day. Request on-site services: Services@PilotFishTechnology.com
The First Call is on Us
The first 30 minute phone call is free. You will be required to provide billing information when you call but you will not be charged for help on first-time installation issues.
Send Feedback
We would love to hear from you! Please submit a suggestion or report a bug: suggestion@PilotFishTechnology.com
NOTE: Terms and conditions of support, support features and support availability subject to change without notice.
Call us at: 860 632-9900 x 309 or Email us to discuss a support agreement that works for you.